jyia9 Terms & Conditions

1 General Introduction & Definitions

These Terms and Conditions ("Terms") apply to the use of the jyia9 platform and all its services. By accessing the website or using any service, you are automatically considered to have accepted these Terms. If you do not agree with any part of these Terms, you are advised not to use the platform.

1.1 Key Definitions

• "Platform" refers to jyia9's website, applications, and all related digital services.
• "User" or "Member" refers to any person registered on jyia9.
• "Account" refers to each member's own personal account.
• "Bonus Funds" refers to money received as a promotion or bonus, which can be withdrawn subject to meeting specific conditions.
• "Real Money" refers to funds deposited by the member themselves.
• "Services" refers to the online casino games, sports betting, and other entertainment activities provided by jyia9.

2 Eligibility & Account Registration

2.1 Minimum Age Requirement

To register on jyia9 and use its services, you must be 21 years of age or older. Minors are strictly prohibited from opening an account or using the services. If any doubt arises regarding age, jyia9 may request proof of age documents from the relevant member at any time.

2.2 One Person — One Account

Each individual may open only one account. Operating multiple accounts by the same person is prohibited and will be treated as a punishable offence. If multiple accounts are detected, they will be closed immediately and all bonus funds will be forfeited.

2.3 Registration Terms

• All information provided at the time of registration must be accurate, complete, and up to date.
• Opening an account with false or misleading information is strictly prohibited.
• If any information changes, the member must update it in their account themselves.
• Upon completing registration, the member is considered to have accepted these Terms.

3 Account Verification & Security

Members' identities are verified to ensure the security and transparency of the jyia9 platform. This process is fully protected by SSL encryption.

3.1 Identity Verification

jyia9 reserves the right to verify a member's identity before processing any withdrawal request. The following documents may be requested for verification:

• A copy of the National ID Card (NID) or passport.
• A document proving current address.
• A document proving ownership of the payment method.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Do not share this information with any third party. If you notice any unauthorised access or suspicious activity on your account, notify the jyia9 support team immediately.

4 Deposits, Withdrawals & Payments

4.1 Deposits

jyia9 currently supports three payment methods: bKash, Nagad, and Rocket. Deposits can be made easily through these three mobile banking methods. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

• Minimum deposit amount: ৳100 (for each method).
• Deposits are generally processed instantly.
• There are no additional charges on deposits.
• Each deposit transaction is completed through a secure encrypted connection.

4.2 Withdrawals

After a withdrawal request is approved, processing is generally completed within 15 minutes to 2 hours.

• Minimum withdrawal amount: ৳800.
• Withdrawals are only possible through bKash, Nagad, or Rocket.
• The withdrawal account must be registered in the member's own name.
• Large withdrawals may be placed on hold until account verification is complete.

4.3 Payment Restrictions

jyia9 reserves the right to set deposit or withdrawal limits at any time for security or risk management reasons. If any transaction appears suspicious, it may be placed on hold until investigated.

5 Bonuses & Promotions

5.1 Welcome Bonus

New members at jyia9 will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → Bonus ৳1,000 → Total balance ৳2,000.
• Deposit ৳22,000 → Bonus ৳10,000 → Total balance ৳32,000.

5.2 Wagering Requirements

To withdraw winnings earned from a bonus, wagering requirements must be met. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

5.3 General Bonus Terms

• A bonus may only be used within the specific time limit set when the bonus is activated.
• Claiming multiple bonuses from the same IP address or device is prohibited.
• Bonus balance cannot be transferred to another account.
• jyia9 reserves the right to change promotional terms or cancel bonuses at any time.
• The detailed terms of any promotion can be found on that promotion's specific page.

6 Game Rules & Fair Play

jyia9 is a fair play platform. All games are operated by impartial and verifiable algorithms. Software from the world's leading game providers is used, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

6.1 Game Rules

• Each game has its own applicable rules, which can be found in the game's interface.
• If a round is left incomplete due to a technical error, it will be settled according to the game log.
• In the event of a disconnection during a game, the server-side record will be considered final.

6.2 Fair Play Commitment

jyia9 ensures that the outcome of all games is determined by a Random Number Generator (RNG), which is free from any external influence. If any attempt is made to artificially influence the outcome of a game, the relevant account will be closed immediately.

7 Prohibited Activities

The following activities are strictly prohibited on the jyia9 platform:

• Abusing bonuses or promotions (e.g., opening multiple accounts to claim bonuses).
• Attempting to artificially influence game outcomes.
• Placing bets using automated bots or scripts.
• Depositing funds from illegal sources (money laundering).
• Attempting unauthorised access to another member's account.
• Attempting to hack or intrude into the platform's software or systems.
• Colluding with other members to gain an unfair advantage in games.
• Taking any action using false or misleading information.

8 Intellectual Property

All content on the jyia9 platform — such as logos, designs, text, graphics, software, and other elements — is the exclusive property of jyia9 and is protected under applicable copyright law. Members may use the platform only for personal and non-commercial purposes.

Copying, distributing, modifying, or republishing any content from the platform without written permission from jyia9 is prohibited.

9 Privacy & Data Protection

jyia9 treats the protection of members' personal information as its highest priority. Collected data is used solely for the purposes of providing services, verifying identity, and ensuring security.

• All data is protected by SSL encryption.
• Members' personal information is not sold to third parties.
• In cases of legal obligation, information may need to be provided to regulatory authorities.

For more details, please read our Privacy Policy.

10 Limitation of Liability

jyia9 does not bear any responsibility for the following:

• Losses caused by internet connection issues.
• Problems caused by faults in the member's own device or software.
• Unauthorised access to a member's account by a third party (if caused by the member's own negligence).
• Service being unavailable during unexpected technical issues or maintenance breaks.

jyia9 will not be held responsible if service is interrupted due to circumstances beyond its control (force majeure), such as natural disasters, cyber attacks, or legal restrictions.

11 Account Suspension & Closure

11.1 Account Closure by jyia9

jyia9 may suspend or permanently close a member's account at any time for any of the following reasons:

• Violation of any provision of these terms and conditions.
• Engaging in fraudulent or suspicious activity.
• Providing a false identity.
• Being underage.
• To meet legal obligations.

11.2 Member Request to Close Account

If a member wishes to close their own account, they may contact the support team. All deposits, withdrawal conditions, and active bonuses will be settled before the account is closed.

12 Dispute Resolution

Follow the steps below to raise a dispute or complaint:

1. First, contact the support team via live chat or email.
2. Include a detailed description of the complaint, relevant transaction information, and any applicable screenshots.
3. The jyia9 team will review the matter as quickly as possible and provide a resolution.
4. If the resolution is not satisfactory, the member may take relevant legal action.

For disputes regarding game outcomes, server logs will be considered the final evidence.

13 Changes to Terms

jyia9 reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website.

For significant changes, an attempt will be made to notify members via email or through the platform. However, continued use of the platform after any changes will be considered acceptance of the revised terms. It is therefore advised that you visit this page regularly.

14 Responsible Gambling

jyia9 believes in responsible gambling. Online gaming is an entertainment activity — it is not a source of income. Members are requested to play within their means.

• Do not place bets beyond your means.
• Avoid placing large bets to recover losses.
• Set your own time limits and budget for playing.
• If signs of gambling addiction appear, seek help immediately.

This service is for those aged 21 and above only. For more information, please visit our Responsible Gaming page.

15 Contact & Support

If you have any questions or need clarification about these terms, please contact the jyia9 support team:

Our support team is ready to assist you seven days a week, twenty-four hours a day. Feel free to reach out with any issue or question.